Tel: (778) 951-3090

 7492 Conway Ave
Burnaby, BC V5E 2P8

 Delivery is free on
purchases over $100.

 Support during
office working hours

FaQs. Delivery

Can I get my order delivered?

Yes, if your address is in the specified delivery area.

How do I know if I am in the delivery area?

To find out if and when we deliver to your area, please view our delivery schedule and map and enter your postal code to see if delivery service is available to your area.

What is the fee for delivery?

Delivery is free on purchases over $99. Otherwise, a $8 delivery fee will be charged. We recommend that you share a delivery with friends or neighbours for free delivery! Together we can lower our environmental impact!

When do you deliver?

Please view our delivery schedule and map and enter your postal code to see when delivery service is available to your area.Our drivers deliver between the hours of 10 AM and 6:00 PM. Our delivery driver will give you an approximate arrival time on the day. While we will make every attempt to adhere to this shipping schedule, traffic and unforeseen circumstances can force exceptions to the delivery schedule and the delivery day or time will be rescheduled.

How do you deliver my order?

We want to ensure your meat products stay frozen or fresh during delivery. In order to do this, we use our high quality insulated cooler bags and ice packs as needed to keep your products frozen.Our own climate-controlled delivery vehicles also ensure that your order will be kept at the correct temperature during transit.

The insulated cooler bags and ice packs are only used for the purpose of the delivery and will not be given to the customers but brought back to us by the delivery drivers. When requested to leave your order at your doorsteps, your order will be left in the cooler bags with an ice pack. We ask that you store the two items so that on your next delivery we may retrieve them.

Do I have to be at home to accept the delivery of my order?

Yes, someone is needed to be home otherwise, our drivers are instructed to return your orders to the store, in that case you will have to pick-up your order within two days at the Burnaby location. Our driver will leave a memo at your door asking you to call the customer service number. However,if it is more convenient for you to have your order left at your door, a written approval is required at the end of your order in the delivery notes section.

Do you deliver to apartment or townhome?

Absolutely, please be sure to specify your buzzer number and/or other details using the notes in your order. If you have a concierge service in your building and want your order left there, we need written approval in the delivery notes of your order to do so. We deliver to all types of homes. Please use the delivery area notes section in your order to ensure you communicate how to contact you through an intercom system, if necessary.

Can I pick up my order?

Yes, your order will be available for you to pick up the date and time you have designated when you made an order.

What if I can't pick up my order on time?

If you are unable to pick up your order during the business hour on the date you chose to pick up, please contact at 1.778.903.2622 as soon as possible to make alternative arrangements.

Can I schedule my delivery to an address different than my billing address?

Absolutely, as long as the delivery address is within our delivery area. Just go into your account details and add an additional delivery address.

Should I sign up to order?

No, you can order as a guest however, you will have to re-enter your delivery address and payment information again every time. We suggest that you sign up to save time and you will also be able to re-order some of your past orders according to your order history.

When is my order delivered?

We delivery every week Monday through Friday depending on where you are located.Every location has a different location day so make sure that you check our delivery schedule and map for your city. Orders must be completed at least a day before your delivery day for us to process and safely deliver to your home.

Can I request specific cut or bulk order?

The general products in our online shopping mall are only sold in specific form and amount that is shown on out website. However, you may also contact our customer service center for special circumstances.

What forms of payment are accepted?

We accept American Express, MasterCard and MasterCard Debit, Visa and Visa Debit. We do not accept pre-paid credit cards at this time

Can I get refund or exchange meats?

As our company sells fresh meats, we cannot provide refunds or exchanges simply due to a change of mind or mistake. However, if there is a problem with the order, please contact our customer service and we will assess the problem so that we may provide a refund or exchange. For more information, please read the return policy.