Terms and Conditions

Last updated May 01 2018-05-15

 

OVERVIEW

Welcome and thank you for visiting Meat Box (“Meat Box”, “We”, “Our”, “Us” or “Company”) website or our mobile application.

Meat Box offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 5 - PRODUCTS OR SERVICES

5.1 Order Process

We reserve the right, at its sole discretion, to accept or reject the order once you have completed and placed your order.

You will receive online confirmation that your order has been received by us after you place your order on this Website. This online confirmation that your order has been received by us does not constitute acceptance of your order. Rather, the confirmation of acceptance, rejection or cancellation of your order will be delivered via an automatic e-mail to the e-mail address associated with your account.

5.2 Pricing

We reserve the right to adjust prices, charges or fees in our sole discretion, at any time and without notice to you. All prices shown on the Site and/or in the App are in Canada dollars. Any applicable taxes and other fees or charges are not included and are additional to any prices shown on the Site and/or in the App.

5.3 Images
Product images shown may differ slightly from the actual product due to differences in monitors or angles.Some products may have an associated image or photo. These are for reference only and should be considered illustrative. 

5.4 Rejection or Cancellation of Orders

We may reject your order before acceptance or cancel after acceptance. We reserve the right at any time after receipt of your order to accept or reject your order for any reason and we will contact you at the e-mail address provided by you to accept or reject your order. In the event that we reject your order, we will have no obligation to process your order and you will have no obligation to pay us for the order.

5.5 Availability and Limitation of Products

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

5.6 Payment

You may pay for your purchase using VISA, MasterCard, American Express or e transfer and you authorize us to charge the applicable card for the Purchase Price. You represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third party payment processor) to charge your payment method for all charges you incur for the purchase of.  Your credit card will be charged when we receive your order. If your card is declined by your credit card provider, our Customer Service team will contact you to discuss alternative payment arrangements. Additional fees may be incurred if payment is declined and alternative payment arrangements are required. If your card is rejected by the card issuer and alternate payment arrangements are unsuccessful, your order will not be prepared for pick-up or delivery. We will have no obligation to process your order and you will be advised by email that your order will not be filled. We may make second and/or subsequent attempts to charge your payment method, and/or use any other lawful means to collect payment on any outstanding amounts due to us.

All billing and registration information provided by you to us must be truthful and accurate. You are solely responsible for the unauthorized use of your credit card and for unauthorized charges made on your cards, although major bank credit cards may cover you for unauthorized charges and they may charge you a deductible. It is recommended that you check with the institution that issued your card to find out exactly what your liability is.

5.7 Pick up or Delivery

Your order can be picked up at the designated pick up location or delivered to an address specified by you.

  • In store Pick up – You can pick up your order by choosing “Pick up in store” option at the check-out process. Please make sure to specify what date and time you will pick up.

If you are unable to pick up your order during the business hour (Mon to Fri 08:00~16:00) on the date you chose to pick up, please contact at 1.778.903.2622  as soon as possible to make alternative arrangements.

  • Delivery - If your address is in the specified delivery area, you can get your order delivered. To find out if and when we deliver to your area, please view our delivery schedule and map and enter your postal code to see if delivery service is available to your area. For other questions regarding the delivery schedule, please contact our customer service at 1.778.903.2622

Delivery is free on purchases over $99. Otherwise, a $12~$15 delivery fee will be charged.

Delivery driver will give you approximate arrival time on delivery date. In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your order, we will attempt to deliver your order as soon as reasonably possible. 

Someone is needed to be home at the delivery time because we will not leave your order at your doorstep without your approval. Our drivers will return your orders to the store if there is no one to receive the order. When this happens, you must pick up your order within two days at the Burnaby pick up location. Refunds are not permitted if the delivery was incomplete because you couldn’t receive the order. However, if having your order left at the door that is more convenient for you, we need written approval in the delivery notes of your order to do so when you complete your order.

Our climate-controlled delivery vehicles ensure that your orders will be kept at the correct temperature during transit to ensure freshness and your complete satisfaction. However if your order is requested to be left at your doorsteps, we cannot be held responsible for the freshness of your order due to the weather and other external factors.

 

5.8  Returns and Refunds.

 (i) Our most products at Meat Box are perishable foods, therefore we have a no return or exchange policy. We try to provide a great selection of quality product delivered to your door and guarantee that your order will arrive in great condition when delivered to the address.

(ii) However, if there has been a chance that there is a problem with your order due to the process of delivery, please email info@meatboxbc.com or contact at 1.778.903.2622  within three days of the receipt. Please be sure to include a description of the state of your order and pictures in the state that it was received. In the following circumstances a refund will not be permitted:

  • When the order has been damaged due to the customer’s fault
  • When the condition of the order decreases due to time

 

(iii) If an exchange has been requested, your order must be preserved in accordance to the product, either refrigerated or frozen, until the return date chosen by our company. The cost of the delivery fee there and back will be covered by whichever side is at fault in the circumstances.

 (iv) In the case that an exchange request is made without extra stock at Meat Box, it will be processed as a refund instead. In the case that an order was purchased with a credit card and requested a refund, the transaction will be canceled and in no case will the refund be paid in cash

(v) When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If your order is returned to our store because of an incorrect address provided according to our terms and conditions, we can keep it for two days for you to pick up and you will not be refunded.  In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded. 

(vi) Cancellation requests can be made by writing to info@meatboxbc.com 2 days prior to the order delivery date.  You are liable for any orders placed or charges that incur prior to the cancellation request. 

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 10 - PERSONAL INFORMATION

In order to use certain Services, you may be required to provide information about yourself (such as identification or contact details and your credit card number) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give us will always be accurate, correct and up to date.

Your submission of personal information through the website is governed by our Privacy Policy. For more detail, please review our Privacy Policy.

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 12 - PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Tasty Box, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Meat Box and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 17 - E-GIFT CARD

  • E-Gift Cards are redeemable towards merchandise only online at meatboxbc.com. 
  • E-Gift Cards are not refundable.
  • E-Gift Cards may not be redeemed for cash, used to purchase any other E-Gift Cards.
  • For any purchase that exceeds the value of E-Gift Card, the balance owed must be paid with one additional form of payment such as e-transfer or other credit cards.
  • Delivery of an E-Gift Card to an incorrect but deliverable email address as provided by the purchaser is the responsibility of the purchaser.
  • E-Gift Cards have no service fees and no expiration dates.
  • Refunds on purchases made with E-Gift Cards will be applied to a E-Gift Card.
  • Meat Box is not responsible for lost or stolen E-Gift Cards. 
  • No change will be given for any unused balance unless required by law.
  • To verify the remaining balance on an E Gift Card, please inquire at 778.903.2622
  • Meat Box reserves the right to change these Terms and Conditions from time to time at our sole discretion.

 

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by the laws of the Province of British Columbia and to resolve any legal matter arising from the Terms.

 

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@meatboxbc.com